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Our seamless products are considered intimate apparel(s).
In accordance with Federal and State Health Code Regulations, bodysuits, shape wear products, etc., are considered intimate apparel(s) and are NON-REFUNDABLE. The only exceptions are manufacturer’s defects.
SNUG has a 100% GUARANTEE that your purchase has been unused, unworn, and handled with care.
That being said, if you are not completely satisfied with your purchase, we will cheerfully issue a refund or exchange (except for additional charges associated with shipping and handling) with 14 days for merchandise that has been unworn and unwashed.
If you request a refund:
If you request an exchange:
We suggest you use priority mail or a carrier that provides tracking, as SNUG is not responsible for lost shipments.
Before returning any items, please note:
How to go about a Return or Exchange:
Send us the items in the original box (or a different box, as long as it’s unmarked) to the address below. We suggest you use USPS Priority Mail or a carrier that provides tracking. SNUG is not responsible for lost shipments.
What to include with your Return or Exchange:
Please include a copy of your original detailed receipt and indicate the following:
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Returns and Exchanges
The buyer will be responsible for all freight and shipping charges on items returned that are not the result SNUGS error. SNUG is not responsible for lost shipments on items being returned.
All sales are final on “sale”, markdown and clearance items; returns are not accepted on sale items under any circumstances. Returns will not be accepted on merchandise that has been altered, laundered or modified in any way. All defective or mis-shipped items will need to be sent back to SNUG for a credit.
SNUG will send a prepaid shipping label for the defective or mis-shipped item(s) to be returned to us.
SNUG will cover the shipping charges for exchanges for orders associated with mistakes or errors SNUG has made.
Obtaining Return Authorization Form
For any returns/exchanges, a “Return Authorization Form” must be requested within 5 days after receipt of merchandise. SNUG will issue a Return Authorization Form if the reason(s) meet the return/exchange policy and criteria mentioned within these terms and conditions. Any returns and/or exchanges without the Return Authorization Form and number issued by SNUG will not be accepted.
Returning Items to SELLER
Place the item(s) you wish to return in the original box we shipped to you. Please include your packing slip, return authorization form and or return authorization number written on the outside of the box with the item(s) you are returning and reason for return. If the original box is not available, you can use any unmarked box appropriate for shipping.
If there are any shipping labels, bar codes, or stickers on the corrugated box from previous shipments, please remove them at this time.
Ship the item with the carrier of your choice to the following address:
Once the the returned merchandise is receiving and checked into our warehouse , the Buyer will receive a credit posted to their account for the return Please allow 7-10 days for credit posting.